By Sandra D’Souza
Apple rolled out iOS 8.0.2. to repair glitches such as Wi-Fi issues and problems with the Touch ID feature from its recently-released iOS 8.0.1. update. However, these issues remain persistent for Apple customers in Australia who updated to the latest iOS version.
A great mobile device keeps it simple
Smartphones and tablets which implement simple and easy to use controls offer customers a great user experience. This means that the device should be ready to use once it is outside of the box, without the cumbersome need to set up its different features. This is very important since mobile devices are now being used for tasks that are normally done on a desktop computer, because they offer a faster and a more convenient alternative.
One of the mobile device makers that put a premium on simplicity is Apple, especially on the physical appearance of its mobile phones. From 2007 up to now, iPhones still feature a glass screen and a single button on the front. This includes the newly-launched iPhone 6 and 6 Plus models. Now the company seeks to expand its portfolio with a smartwatch and a mobile payment service. These efforts may underscore Apple’s drive to keep things simple and convenient for its customers through its products in the market. As a result, the demand for Apple products increased. The company has been able to ship 800 million OSX devices this year, said CEO Tim Cook. This means that Apple products are widely used all over the world.
However, the company cannot escape a tidal wave of customer backlash if glitches are experienced in its products. Customers quickly publish their complaints online to elicit an immediate response from the company.
The iOS update that proved to be poisonous
Apple rolled out its iOS 8 platform following its launch of the iPhone 6 and 6 plus models. Customers who have updated to the iOS 8 platform encountered Wi-Fi connectivity issues, shorter battery life and slow performance of the Safari browser on their mobile devices. In response, the company released the iOS 8.0.1 to address these problems. However, the new operating system only made matters worse after causing dropped calls for users and disabling the Touch ID fingerprint feature on iPhone 6. It also prevented users from accessingthe HealthKit apps as part of the iPhone 6 rollout. This prompted Apple to release theiOS 8.0.2 update.
Unfortunately, some of these glitches remain persistent for some Apple users. The problems with the updated iOS are particularly prevalent among Apple customers in Australia. After updating his iPhone 6 to iOS 8.0.2, one customer said that the Touch ID has been “completely broken.” This has prevented him from “unlocking” his phone with his fingerprint. Another user lamented that he has issues with Touch ID and cellular service that should have been resolved with the 8.0.2. update.
Other comments at the thread state that there have been improvements with the iOS 8.0.2. The issues appear to be concentrated among users in Australia. However, Apple Australia has yet to provide comments regarding these problems as of press time.
The temporary cure
For iPhones afflicted with iOS problems, there is still hope in having them fixed and returning them to a proper running condition. The answer lies in downgrading to the iOS 8 operating system. However, this would delete everything on the phone.
Users need to connect their phones first to iTunes on their computer, and back up their data with iCloud. After this, they can download the ipsw file for iOS 8 here. Users would need to enter their phone model to download the iOS8.0 firmware. And then, they should plug their phone once again to iTunes, and open the device window. They need to press the alt/option for Mac, or shift for Windows and then click the Restore button. Once done, users would need to select the ipsw software they have downloaded.
This would return the iPhone back to a working condition, but it is not advised to restore any data as it would overwhelm the service. The IOS 8.0 platform would only be temporary as Apple continues to address the glitches on its operating system.
However, users need to refrain from rebooting all their settings on iOS 8. A glitch on the system would delete documents from the iCloud drive on iPhone and iCloud.com. The “Reset All Settings” option states that any data or media will not be deleted, but it does the opposite. Apple users at Macrumors.com reported that the bug takes out iWork documents such as spreadsheets. Meanwhile, Preview and TextEdit documents remain unaffected because these cannot be accessed on an iPhone. The administration at the site tried the same thing, and even synced an iPhone with a Mac running on OS X Yosemite. The Preview and TextEdit documents were immune to the bug, but all other documents were deleted from the machine as well. One user tried theTime Machine application to retrieve the documents, but another said that his account was placed in troubleshooting mode to restore data. Apple is still waiting on the investigation of its engineers on the issue, and has yet to issue a solution for the problem.
This article originally appeared in http://www.learnmarketing.com.au/user-experience/taking-a-bite-out-of-ios-8-becomes-treacherous-for-apple-users-in-australia/